Refund policy

30 days to change your mind
You can return your Wakely eye massager within 30 days of delivery, for any reason.

How to return your order
1. Email us at wakely.contact@icloud.com with your order number.
2. We'll confirm your return and guide you through the next steps.
3. Send the item back, clean and in its original packaging with all accessories, to:
Wakely, 4 Square Gérard Philipe, 78190 Trappes, France

Return costs
Return postage is paid by you. We recommend a tracked service, as you're responsible for the parcel until it reaches us.

Condition of returned items
Please handle the device only as you would to try it in a shop. We may reduce your refund if it comes back damaged or shows more use than needed to try it.

Faulty or damaged items
If your order arrives faulty or damaged, contact us within 30 days of delivery. We'll cover the return cost and offer you a replacement or a full refund. This doesn't affect your statutory rights.

Your refund
We'll refund you within 14 days of receiving your return, or of you showing us proof that you've sent it back, whichever is sooner. Refunds go back to your original payment method. As delivery is free, there are no delivery costs to refund.

Questions?
Email us at wakely.contact@icloud.com and we'll be happy to help.