Terms of sale

Terms of sale
Last updated: 16 October 2026

1. Who we are
This shop is run by Alex Derond, trading as Wakely, sole trader (entrepreneur individuel – micro-entreprise), SIRET 131 140 618 00011, 4 Square Gérard Philipe, 78190 Trappes, France. Email: wakely.contact@icloud.com.

2. Your order
When you place an order, you'll receive an email confirming we've received it. Our contract with you starts when we confirm your order by email. We may decline an order, for example if a product is unavailable or a pricing error has occurred. If so, we'll let you know and refund any payment in full.

3. Prices and payment
Prices are shown on the product page and at checkout, including any applicable taxes. Payment is taken when you place your order and is processed securely by Shopify and our payment providers.

4. Delivery
Delivery is free. Estimated delivery times and what happens if a parcel is late, lost or damaged are set out in our Shipping policy. The parcel is our responsibility until it's delivered to you.

5. Your right to cancel
You have the legal right to cancel your order within 14 days of delivery without giving a reason. We extend this to 30 days. How to return an item and how refunds work are set out in our Refund policy.

6. Faulty items and your legal rights
We're responsible for making sure your product matches its description and works as it should. If it doesn't, contact us and we'll offer a repair, replacement or refund in line with your legal rights. If you live in the UK, your rights include those under the Consumer Rights Act 2015. If you live in the European Union, you benefit from a legal guarantee of conformity for 2 years from delivery. Nothing in these terms affects your statutory rights.

7. Using your device safely
Please read the instructions supplied with your device before use. Don't use it if you're pregnant, have an implanted medical device (such as a pacemaker), an eye condition, or have recently had eye surgery, unless your doctor agrees. Stop using it if you feel any discomfort. The device is a personal care product. It is not a medical device and is not intended to diagnose or treat any condition.

8. Shipping protection (optional)
If you add Shipping protection to your order, we'll send you a free replacement if your parcel is stolen after being marked as delivered, as long as you contact us within 14 days of the delivery date. Your orders are always covered for loss or damage in transit, whether or not you choose this option.

9. Our liability
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We're not responsible for losses that weren't foreseeable, or for misuse of the device against its instructions. Nothing in these terms limits our liability where it would be unlawful to do so.

10. Your personal data
We use your personal data as described in our Privacy policy.

11. Complaints
If you have a problem, email us at wakely.contact@icloud.com and we'll do our best to sort it out quickly. [MÉDIATEUR – À COMPLÉTER]

12. Law and courts
These terms are governed by French law. If you live in the UK or another country, you keep the protection of the mandatory consumer laws of your country, and you can bring a claim in your local courts.

13. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one shown when you placed it.